FAQs

1. What is ENEN?

ENEN is a fashion brand dedicated to creating refined, sustainable pieces for the modern woman blending timeless elegance with an eco-conscious approach.

2. What materials do you use?
We prioritise high-quality, sustainable materials, with a focus on linen for its breathability, durability, and environmental benefits. Linen is a natural fibre, fully biodegradable, and has minimal environmental impact, making it a smart choice for both style and sustainability.

3. Where are ENEN products made?
All our pieces are designed and manufactured locally in Dubai. We work closely with skilled artisans to ensure each item reflects our commitment to quality craftsmanship and ethical production.

4. How should I care for my linen garments?
To keep your linen pieces looking their best, we recommend dry cleaning. Linen naturally softens over time, and with proper care, it will maintain its texture and beauty for years.

5. Do you offer international shipping?
We don't ship internationally right now but will do so in the future.

6. What is your return policy?
We want you to love your ENEN purchase. If for any reason you’re not completely satisfied, we accept returns within 10 days of delivery for a full refund, provided the item is unworn, unwashed, and in its original condition. Please check our Returns & Exchanges page for more details.

7. How can I find the right size?
Detailed size guides are coming soon. In the meatime please reach out to customer support with queries at Help@enenline.com

8. Do you offer customisation?
Currently, we do not offer custom sizing or personalisation, but our pieces are designed with versatility and timelessness in mind to suit a variety of styles and occasions.

9. Is linen suitable for all seasons?
Yes! Linen is a versatile fabric that’s breathable and cool in warmer months, yet has a cozy, textured warmth for layering in cooler weather. Our designs are created to be wearable year-round.

10. How can I contact customer support?
Our customer support team is here to help! You can reach us via email or through our contact form on the website. We aim to respond to all inquiries within 24–48 hours.  Contact us at Help@enenline.com.